STANDARD REFUND TERMS
Services/Products purchased from acmosoft.com may be refunded only if canceled within the following time-frame:
Annual Plans+ – Within 30 days of the date of the transaction
Monthly Plans*+ – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
Software Development – Refund will be calculated as per the Total Development Cost and the Time given for the project development. For example, if the Total Development Cost was $100 & the Time given to complete the project was 30 days and the refund request was raised on the 15th day after the transaction, then a total of $50 will be refunded.
Total Development Cost – Cost for the time spent on the project already.
Refund Method & Process – Once we receive the refund request in the given time-frame, it will be processed and a credit will automatically be applied to the original method of payment within 7 – 10 working days.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by acmosoft.com in accordance with the terms and conditions of the applicable product or service agreement.
You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time-frame specified for the applicable product, if available at all.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below link for refund terms applicable to such products.
This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.
For all product related & other policies, check here.